Scheduling Archives


Old School Is Better than New Fail: Why SMBs Must Choose Providers Carefully

Tweet Online booking is a great tool for local businesses. It allows consumers to schedule appointments without the back and forth of telephone/IVR interaction or after hours when no one is available. It’s also increasingly a capability that consumers are expecting, especially younger customers. Survey data below from Yodle (2014) argue that nearly two-thirds of […]

Two Major ‘Local Metatrends’ of 2014

Tweet There have been a lot of year-end roundups and predictions posts over the past two weeks. I participated in a couple of those for ReachLocal and StreetFight. I specifically declined to do that here. Now however I want to offer an abbreviated year in review post. Looking forward to 2015, there are lots of interesting things happening […]

HomeAdvisor’s Mhelpdesk Buy Reflects SMB-Operations Push

Tweet Last week IAC-owned HomeAdvisor acquired a majority stake in a company called Mhelpdesk. The latter is described as “a cloud-based workflow application that helps small to medium-sized field service businesses streamline their operations.” HomeAdvisor is the rebranded ServiceMagic, a lead-gen marketplace for home services professionals. The Mhelpdesk product is a CRM tool that helps […]

Square Adds Scheduling to Growing Portfolio of SMB Services, Tools

Tweet Last week I described some of Square’s functions and services as CRM-like. I asked how far would Square go to build out its small business marketing portfolio? Today the company announced Square Appointments. Though not “marketing” per se, it continues the build-out of Square’s commerce platform and more comprehensive suite of SMB-centric services. If […]

Pingup Aggregates Local Booking Services, Brings New Scale to Market

Tweet One of the significant trends in the local/SMB segment — part of the larger blurring of online and offline — is the arrival of e-commerce for service businesses. It takes two main forms: scheduling/booking and online/mobile payments. In one sense this isn’t new at all; think about online travel booking, which has been going […]

Yelp Buys SeatMe for Platform Strategy

Tweet Just a few days after announcing its Yelp Platform transactions strategy, the company announced the acquisition of reservations management tool SeatMe. Terms were disclosed in this case: Yelp will acquire SeatMe for approximately $2.2 million in cash and up to approximately 263,000 shares of its Class A common stock, for a total purchase price of approximately $12.7 […]

ReachLocal’s Audacious ClubLocal Expands to San Francisco Market

Tweet ReachLocal’s home services business unit ClubLocal is formally expanding into its second market: San Francisco. Its first market was Dallas. More cities are “coming soon.” (I wrote about ClubLocal originally in March.) ClubLocal effectively competes with a variety of home services directory and consumer review sites: Yelp, Angie’s List, HomeAdvisor, yellow pages, etc. It’s […]

MyTime Adds ‘MyFavorites’ Page to Drive Engagement and Repeat Usage

Tweet MyTime, the online scheduling and commerce platform for SMBs, is launching a new consumer-facing feature called “MyFavorites.” The intention is for this to become a single place where consumers book recurring appointments (dental cleaning, oil change, haircut, etc.). The company, which is run by RedBeacon co-founder Ethan Anderson, is offering a $10 consumer incentive […]

RedBeacon Founder Launches SMB Appointment Marketing Platform MyTime

Tweet Over the past several years numerous small-business online scheduling platforms have come — and gone. Genbook, Schedulicity, BookFresh, ZocDoc, FullSlate are just a few current such products among many others. This is a relatively saturated and challenged space. So what could RedBeacon co-founder Ethan Anderson (and his investors) be thinking in launching the new […]

Another Local Site (Repair.com) Introduces Online Scheduling

Tweet Consumer repair site and merchant lead-gen marketplace Repair.com has introduced online scheduling. It looks like this: This is interesting to me as a reflection of a move toward online scheduling (and other operations) for SMBs.  While online scheduling was stalled for several years, it now seems to be picking up steam again. Sites like […]