Google’s Helpouts, the company’s live, remote video tutoring and learning program, is a terrific idea — provided it doesn’t become overwhelmed by people doing a form of lead-gen. But I was led to wonder how much traction and usage it has?
It only launched in November but I haven’t heard or seen much about it since. However this morning I received the following email solicitation from Helpouts and a credit to use as a purchaser as well:
This made me think that the service isn’t seeing much usage. I went on the site and looked at reviews as a proxy for usage.
In each category there were a fair number of listings that had reviews. Usually there were a few (1 – 3) providers that had the bulk of the reviews while others had some and many providers had none. This suggests that it is seeing some usage. And we can also assume that many users don’t leave reviews.
If you look at the different categories and listings there are a lot of valuable services and expertise there. I hope that Google does more to promote Helpouts and that it doesn’t wind up being neglected and fading away.
Do any of you have any experiences, direct or indirect, with it? What have you heard?