So everyone knows that Skype had a major outage and went through a round of public apologies and mea cuplas.
I wasn’t personally affected but many were. This kind of thing reminds one that Skype isn’t a total replacement for more conventional phone service.
There’s a credit voucher offer as part of the above email apology that just went out. But when you go to redeem the voucher you see that it’s worth $1. I’m not sure whether non-US vouchers were of equivalent value. I assume yes.
The apology is good PR but the $1 voucher is almost an insult — though in the aggregate this represents millions of dollars to the company.
It would have been better, in my view, to offer something other than a monetary credit worth so little. For example (just off the top of my head) why not allow users to vote on a list of charitable organizations that this money could have been directed to instead. More good done, more good feeling all the way around.
Don’t you agree?